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Shipping instructions

dejavuLog-in the site and confirm an order for shipping at "Order Page".
Confirming orders
dejavuConfirm a package method and destination with "Order Page" and print delivery statements and shipping labels.
dejavuTo pack and deliver the items.
Packaging Guidelines
dejavuTo send a notice of shipment to a buyer at "Order Page". Then shipment notice will be emailed to the buyer and the payment for this order will be billed to Deja-vu Intl. com. A seller does not inform a buyer of the shipment.
Shipping notification procedures


Shipping instructions | Delivery time | International Shipping | Package Weight | Packaging Guidelines| Contact by Email

Delivery time

A seller must ship an order within 2 business days after an order is placed.
Estimated shipping dates are calculated based on such factors as the destination address, the shipping options (standard or express delivery) a buyer has chosen.

Domestic (standard shipping)
Estimated days of arrival for an order are 4 ~ 7 business days after the day of purchase.
Estimated days of arrival from outside Japan are 12 ~ 17 business days after the date of purchase.

International Shipping (Region 1: Asia / Guam / Marshall Islands / Midway / etc.)
Estimated days of arrival are 12 ~ 17 business days after the date of purchase. Orders may be subject to customs clearance procedures which need to add 2 to 3 business days to the original deliver of estimates.

International Shipping (Region 2: North America / Central America / Oceania / Europe)
Estimated days of arrival are 12 ~ 17 business days after the date of purchase.
Orders may be subject to customs clearance procedures which need to add 2 to 3 business days to the original deliver of estimates.

International Shipping (Region 3: Africa / South America)
Estimated days of arrival are 12 ~ 17 business days after the date of purchase.
Orders may be subject to customs clearance procedures which need to add 2 to 3 business days to the original deliver of estimates.


Shipping instructions | Delivery time | International Shipping | About Weight | Packaging Guidelines | Contact by Email

International Shipping
SHIPPING OVERSEAS
The custom clearance in some destination countries may not allow delivery of books, DVD, VHS videos from cultural or religious viewpoints.The order will be cancelled upon notification thereof by email when the Item cannot be delivered to the destination country.A seller must cancel this order via "Oder Page" .

Customs Clearance
Orders that are shipped to countries outside of Japan may be subjected to customs duties and fees imposed by the destination countries. The import tax is determined based on the Item value and the actual shipping fee described in the invoice. (The invoice is the document that is required for the custom clearance) The invoice details a price and a shipping fee of every Item for delivery to the buyers. (The same will apply to the orders as gifts).If the shipping fee is not described in the invoice, a local custom will impose a shipping fee upon consulting with a local delivery service company.

These fees can vary widely from country to country. Please contact your local customs office of the destination country for further information. The import tax and custom duties and fees must be borne by the recipient in accordance with laws and regulation of the destination country.Please note that a copy of your ID may be asked to submit to a local delivery company if you are asked to go through the custom clearance by yourself in some destination country.

Shipping instructions | Delivery time | International Shipping| About Weight | Packaging Guidelines | Contact by Email

Package Weight
Some large-sized items such as electrics, kitchens, furniture will ship separately from other items.The shipping charges for these items will be calculated based the weight when to ship. The shipping charges and services can vary in each shop, confirm in the fees and services on the Item detail page before the shipment.It is strongly suggest to contact with a seller and not to leave anything unclear.

Shipping instructions | Delivery time | International Shipping | Package Weight | Packaging Guidelines | Contact by Email

Guidelines for packing and packaging
Guidelines are provided for you to avoid delivery problems such as delay or misunderstanding under the present postage status.Every seller must take a precaution in packing the items to avoid shipping damage and trouble when to ship locally or internationally.To avoid custom clearance problems special care must be taken to according to the destination countries.Your cooperation and understanding in compliance with the related guidelines will enhance good feedbacks and help maintain reliance with your buyers

Pack the item carefully and clearly state the content
  • Choose new clean packing material and do not leave dust and dirt.
  • Pack to prevent in-transit damage and avoid desiccant to be used in the package.
  • Indicate the "return mailing address" and "the seller`s name" on the outside of package where easy to see.
  • Proceed to ship the package to the buyer only after the shipping cost is calculated.
  • Affix the correct amount stamps and, neither less nor over the postage cost. Avoidmany stamps to be pasted.

Shipping instructions | Delivery time | International Shipping | Package Weight | Packaging Guidelines | Contact by Email

Please use Email to have contacts with buyers whenever necessary
  • E mail notice must be sent to the buyer as soon as possible when the shipment is delayed or expected to delay.
  • When it is completed to ship the order, set the order status to be "shipped out" at "Order Page".Then, Email notification will be automatically transmitted to the buyer, informing that the order has been shipped out.

Shipping instructions | Delivery time | International Shipping | Package Weight | Packaging Guidelines | Contact to the buyer